Daniel Lubetzky

My earlier posting is an example of how the internet provides consumers the unprecedented power to react to bad service without much effort, with a good release.  If properly harnessed, this information should modulate abusive corporate behavior and strengthen consumers.

Here is an amusingly observative piece from Verlyn Klinkenborg in the NYT editorial page about how smart-phones are taking over the human race and turning us into weirdly asocial beings…

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